pkluk Privacy Policy

pkluk ("pkluk", "we", "us", "our") operates the online casino and sports betting platform accessible at https://pkluk.bar (the "Platform"). We are committed to protecting the personal data of all users who access or register on the Platform. This Privacy Policy ("Policy") describes in full the personal data we collect, the purposes for which we use it, the parties with whom we may share it, the security measures we apply to protect it, and the rights you hold in relation to your data. This Policy applies to all visitors, registered users, and former users of the Platform.

By accessing or using the Platform, you acknowledge that you have read, understood and accepted this Policy. If you do not agree with any part of this Policy, you should stop using the Platform and, if you are a registered user, close your account by contacting support. This Policy should be read in conjunction with the pkluk Terms and Conditions, which govern the contractual relationship between you and pkluk.

We take the privacy of our users seriously, particularly given that personal and financial data is integral to operating an online gaming platform. We do not sell personal data to third parties. We do not use personal data for any purpose beyond those described in this Policy. We collect only the minimum data necessary to deliver a safe, compliant and high-quality service to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi and beyond.

pkluk uses cookies and similar tracking technologies (including local storage and session storage) to operate core Platform functionality, remember your login session, maintain your language and display preferences, measure Platform performance and page load times, and detect unusual activity that may indicate fraud or account compromise. Strictly necessary cookies are deployed automatically as they are required for the Platform to function. You may configure your browser to block or delete cookies, but doing so may impair your ability to use some features of the Platform, including staying logged in and accessing your account balance.

pkluk does not use third-party advertising networks or sell cookie-derived data to advertisers. Analytics data collected through cookies is used solely for internal Platform improvement purposes and is not shared with external marketing platforms. If you access the Platform from a shared or public device, we strongly recommend logging out after each session and clearing your browser's cookies and local storage to protect your account information.

pkluk implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encryption of sensitive data fields (including payment details and identity documents) at rest, access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments of the Platform infrastructure, and multi-factor authentication requirements for administrative access to data systems. While we apply rigorous security controls, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pkluk will notify affected users without undue delay.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and our legitimate operational needs. As a general rule: identity and KYC documents are retained for a minimum of 5 years following account closure; financial transaction records are retained for a minimum of 5 years in accordance with AML obligations; gaming activity logs are retained for 3 years following the relevant session; marketing preferences and opt-out records are retained for the duration of the account plus 2 years. When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

pkluk is strictly an adults-only platform for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from a person under 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on the Platform, please contact us immediately at [email protected] so we can take prompt action.

pkluk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes, we will post an updated Policy on the Platform with a revised effective date and, where required, notify registered users by email or in-platform message. Your continued use of the Platform after the revised Policy takes effect constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

For any questions, concerns or requests relating to this Privacy Policy or the personal data pkluk holds about you, please contact our support team at [email protected]. Please include your registered mobile number and a brief description of your query. Our team aims to respond to all privacy-related requests within 30 days of receipt. For general account support, live chat is available 24/7 directly on the Platform during Bangladesh Standard Time (BST, UTC+6) and beyond.